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Mserve to deliver services to meet the evolving needs of households and businesses across the Kingdom
July 10, 2025 | Staff Reporter | KSA | Facilities Management
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Musanadah, a leading integrated facilities management company in Saudi Arabia, has announced the launch of Mserve, a dedicated home and property maintenance service to meet the evolving needs of both householders and businesses across the Kingdom.
Mserve is structured into two specialized arms: Mserve Home, tailored for homeowners and tenants seeking efficient, high-quality home maintenance and daily maid services, and Mserve Business, focused on delivering property maintenance and MEP solutions to small and medium enterprises, retailers, commercial properties, hospitality venues, educational institutions and developers of master communities.
Customers can choose from one-time visits or fixed-term plans, with Mserve also offering annual maintenance packages in Bronze, Silver and Platinum tiers, giving homeowners flexible, value-driven options. Ranging from regular domestic support services, move in/out services, to air conditioning, plumbing, movers, landscaping and electrical repairs, Mserve Home offers a full range of home maintenance services delivered by trained professionals using advanced tools and techniques.
Our market research and gap analysis of the Saudi market revealed a clear need in the home and property maintenance sector. Mserve was created to perfectly fill this gap - offering a dependable, professional and high-quality solution. Our goal is simple, to provide the most trusted and comprehensive home and property maintenance services in the Kingdom.
Nigel Wright, Managing Director, Musanadah
For businesses and property developers, Mserve Business delivers integrated facilities management and MEP solutions designed to support small to medium-sized enterprises with end-to-end property care. Covering soft and hard services, pest management, HVAC duct cleaning, Mserve also offers services targeted at property developers including snagging and pre-handover services, post-handover and defect liability period (DLP) management and asset rectification, ensuring asset performance optimization and lifecycle extension.
Launching in Al-Khobar, Dammam, Riyadh, and then Jeddah, as well as King Abdullah Economic City and AlUla, Mserve will roll out across other regions in the Kingdom in a phased approach. Based on a hybrid mobile FM model and operating from a state-of-the-art call center, the service combines rapid-response teams in specially equipped service vans, together with embedded static teams who remain permanently onsite for larger projects in local communities.
Musanadah’s managing director, Nigel Wright commented, “Our market research and gap analysis of the Saudi market revealed a clear need in the home and property maintenance sector. Mserve was created to perfectly fill this gap - offering a dependable, professional and high-quality solution. Our goal is simple, to provide the most trusted and comprehensive home and property maintenance services in the Kingdom.”
Muhammad Shahzad, Director of Mserve added, “With a CaFM-enabled call center and client portal, our team is fully committed to delivering consistent, high-quality home and property maintenance services that meet the diverse needs of our clients. Our ultimate objective is to establish Mserve as the go-to operator for dependable, professional maintenance services across the Kingdom.”
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