Training Centers are designed to ensure consistent service delivery standards are maintained across all the company’s Kingdom-wide client sites.
Award-winning Saudi Arabian integrated facilities management organization, Musanadah has opened state-of-the-art BICSc-certified training centers in Al Khobar and Riyadh, with further new facilities planned within the year for Jeddah to satisfy growing demand for the highest international FM standards across the Kingdom, similar to those seen in Dubai, Singapore and London.
Musanadah’s new LEAD (Leading, Education And Development) Training Centers are designed to ensure consistent service delivery standards are maintained across all the company’s Kingdom-wide client sites. The centers, certified by British Institute of Cleaning Science (BICSc), the largest independent, professional and educational body within the international cleaning industry, will see ongoing educational investment in the development of over 1,400 Musanadah employees.
Closely aligned to Saudi Vision 2030 goals, the company has stated effective, on-going staff training and maintaining internationally benchmarked service delivery standards are central to the success of its customer-centric service delivery model. In 2022, Musanadah won the Customer-centric FM Company accolade at the Middle East Facility Management Association (MEFMA) awards for anticipating and meeting the satisfaction levels of large-scale clients in Saudi Arabia.
Musanadah’s new LEAD Training Centers comprise of bespoke practical training rooms simulating various environments including bathrooms, offices, pantries, technical, commercial, and residential settings with various types of wall and floor materials. Extensive static wall displays of cleaning and equipment materials situated in BICSc dedicated practical rooms provide strong visual cues for students promoting effective knowledge transfer. Classroom style learning facilities and technical workshops complete the facilities.
Vijay Kavasseri, Operations Director of Musanadah, commented, “Investing in our talented people through ongoing training is a key objective for Musanadah, as well as setting the highest internationally benchmarked standards for the entire Saudi Arabian FM industry. Successfully providing an effective customer-centric client service is only possible with a strongly staff centric approach. Placing staff and clients at the center of any FM providers’ service delivery mission is critical to ensuring optimal customer outcomes.”
Kavasseri added, “Consistency is key. Operating to BICSc standards ensures we maintain world-class FM standards consistently, regardless of our clients’ location in the Kingdom. Musanadah manages many large-scale and multi-national client accounts, some with over 50 sites located across the Kingdom, from Dammam and Riyadh to the Western region, including the remote Vision 2030 heritage site of AlUla. Staff training conducted at our LEAD Training Centers by BICSc-certified assessors ensures all our client sites receive the same world-class standards. This level of consistency, adhering to international best practice in cleaning, is greatly valued by our clients and has resulted in high levels of customer satisfaction,” concluded Kavasseri.
With a corporate growth plan to double the size of the company over the coming five-years, Musanadah’s current annual growth rate of 21 percent - nearly double the FM industry average in Saudi Arabia - is largely driven by a high client retention rate of over 98 per cent and increased new contract wins from Saudi-owned and multinational clients seeking the type of world-class FM standards seen in other major international cities.
As a subsidiary of Saudi-owned diversified services group, Alturki Holding, Musanadah offers comprehensive and customized facilities management solutions to clients throughout the Kingdom of Saudi Arabia in the critical infrastructure, governmental, commercial, educational, leisure, residential, hospitality and retail sectors.
